The bid was all typed up and professional looking but was $1,100 higher than the offer we took. We never leave a job unfinished, or a customer unsatisfied with our level of service. Do you have a community champion in your neighbourhood? With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Great communication and very professional. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! This form will not work unless you enable cookies. These agencies . 0000014031 00000 n You must do this within 15 working days of our response. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Give us a call, or request a free quote today. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. Unlock this free profile to update company info and see who's viewing your profile. 0000001489 00000 n The easiest way to report your repair is via MyHome. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. Answered all questions and price was very good. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. We're sorry that there are a few more issues to sort but we are here to help. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stonewater is one of Legal & General's managing partners. Hope this helps. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. Great to hear your kind words about Gail. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. I can see that it you have been trying multiple times to have your problems heard and resolved. No one cares. Glad to hear that we've been able to support you. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. 2023 Trustpilot A/S. Submitting a response indicates a willingness to work with customers to make things right. Do Not Sell or Share My Personal Information. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. That's great to hear, Amy, I am pleased :) Thanks for the review! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Thanks Sandra! Anyone can write a Trustpilot review. For more information, visit our website at www.stonewater.org. He went into the attic and saw the vent ducts that need to be tied in correctly. All rights reserved. We aim to respond to all email queries within two working days. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! We never leave a job unfinished, or a customer unsatisfied with our level of service. May 03, 2022 3:24 pm EDT. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. The easiest way to report your repair is via MyHome. Featured review. I'm not happy with the outcome. Thanks Kirsty. 0000006190 00000 n Very grateful! They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. hbbRc`b``3%E=@ Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. Stonewater Contractors LLC Contact Information. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. I notice some mold on a couple of the rafters. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! House was handed to me smoothly. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. He only tried to seal it and repaint. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. 0000065925 00000 n If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Copyright Stonewater. 0000007704 00000 n Stonewater Inc is currently rated 4.9 overall out of 5. He said he would turn this in. Georgia explained to me everything step by step making sure that everything is put in place. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard.