Thats an average of around 1,750 requests every day. Aboriginal people can apply for housing and access work and study opportunities. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. Housing NSW's responsibility to repair your premises Your responsibilities as a tenant when repairs need to be made Part 2: Notice To Housing NSW Of The Need For A Repair 6 . A range of private rental assistance products and services available to help clients. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. 13Community Housing Industry Association NSW, No. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. NSW Government has a repository for NSW Government publications. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. contact information for other useful organisations. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. You need to give them a chance to sort out any problems first. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. update contact details, including emergency contacts. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. You can report fraud, misconduct or corruption through our feedback tab. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Housing Contact . In NSW we have Australia's largest social housing portfolio of 125,000 properties. It contains annual reports, strategic plans, guides, policy documents, and open access. Youll be notified by email or SMS of the outcome. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Postal. PO Box 20217. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. UseeRepair to lodge non-urgent maintenance issues online. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. Housing NSW office now has a. telephone with a direct link to the. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. This is the fastest way to lodge a request or complaint. not telling you the outcome of your complaint. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Your rating will help us improve the website. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Email: WaterlooConnect@facs.nsw.gov.au. For all maintenance requests Please call 1800 422 322 and press 1. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. The Land and Housing Corporation (LAHC) owns the property and manages the If you are in Australia please call: 02 8074 8627. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. This is the fastest way to lodge a request or complaint. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Use the information provided to contact the organisation. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Call 1300 652 488 to arrange a translator to speak in the language you need. This means you can report a repair at any time that is convenient to you. You can still access up-to-date, reliable information on the existing Department of Justice websites. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. DCJ is improving the experience of social housing tenants. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Related agencies. You can submit an appeal using the online appeal form located on the HAC website. a preset menu that will direct your enquiry to the service you need including. In NSW we have Australias largest social housing portfolio of 125,000 properties. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. These translations should be used as a guide only. Centre is the single point of. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. This new system will be more efficient and responsive. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Please enable scripts and reload this page. State: NSW. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . Your rights and responsibilities as a tenant and request help with your home or tenancy. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. You do not need to do anything differently. You can access your housing information on the go using the MyHousing app on a smart phone. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. NSW Government NSW Government has a repository for NSW Government publications. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). This may include appealing a FACS decision that you disagree with. Tenants are best contacting their tenancy manager of their housing provider. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. If there is, we may suggest changes to policies or procedures. A smartphone app that helps young people who have been in care on their journey to independence. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. All repair requests are sent to the Housing Contact Centre for review and processing. read more about organization. Around 640,000 maintenance requests were received and actioned in 2020/21. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. 36 Alison Rd. Part 1: What is unreasonable conduct by a complainant? Most DCJ offices are open Monday to Friday from 9am to 5pm. HAC is independent and can review FACSs decisions and recommend changes. Tenants are able to make alterations to their home. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. . For any major alterations, tenants must first get written permission from DCJ. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. Back to Maintenance Close Menu. Go to www. Please call us to discuss whether we can help resolve your complaint. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Brookvale NSW 2100. connection to their country and culture. Family day care; . If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. We can make inquiries with an agency if we consider there may be maladministration. To make calling. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. We will use your rating to help improve the site. Maintenance Show Maintenance Submenu. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. If you are outside of Australia, please click here for overseas phone numbers. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. NSW Government Your rating will help us improve the website. We assess each complaint we receive and decide whether to take action on a case by case basis. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Bridge Housing's head contractor responsible for delivering . eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. The program has consistently identified improvements Your rating will help us improve the website. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. This is a NSW Government Directory listing. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login fire safety upgrades to keep our tenants safe. This inquiry was self-referred on 22 October 2020. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. We spend more than $1 million per day on repairing and maintaining homes. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. Guide to what species are recommended and what are not allowed. You can call us for advice about whether your issue is something we can help with. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. This phone line is open 24 hours/day, 7 days/week, 365 days/year. We are changing the way social housing is delivered and how we respond to homelessness in NSW. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). It contains annual reports, strategic plans, guides, policy documents, and open access Trees and shrubs help our environment by giving us shade, privacy and fresh air. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. Link2home Veterans and Ex-Service - 1800 326 989. You can find contact details on our . Residents can call us on 1800 422 322. Services offered: housing pathways Aboriginal housing office - tenancy management For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. Requests can also be lodged through the NSW Government'seRepair portal. contact. The Registrar of Community Housing is within the Ombudsmans jurisdiction.
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