The submission made for boarding is used. Thanks JT. Individuals who do not submit information through the ArriveCAN app may face additional delays at the border and are subject to enforcement actions ranging from a verbal warning to a fine of $1,000. The ArriveCAN app is about to become optional. The cruise in question is with HAL and does terminate in Whittier. You do not need a second submission. https://travel.gc.ca/travel-covid/travel-restrictions/cruise, https://www.canada.ca/en/border-services-agency/services/arrivecan.html, Click here to reload the page in order to enable certain features. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. Further, individuals must be prepared to show their "ArriveCAN receipt" upon arrival and seeking entry to Canada. I seem to remember us chatting about another cruise years ago that you had to cancel. I went through the steps to reset my password: I got a one-time code, entered it and a new password. My boyfriend and I ALWAYS check both websites and weve never seen anybody update it until August 21 the big opening to cross. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Just start a new trip. I returned last week from an Alaska cruise. 15 days away!!! up ??????? Otherwise the submission would have to be made sometime during the voyage before returning to Canada. Quite frankly I do not feel like gambling with this situation. For some reason my iPad did not record my password the first time I set up the ArriveCan app. The crew helped us fill out our ArriveCan the second time. Ive tried to create an account over the past couple weeks but app continues to show Loading. You are entering Canada twice so that requires two QR codes. I completed our info today. Still getting error messages!!!! It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. I will wait a while, hopefully they will scrap ArriveCan. useless to keep this, I agree, but we do what we are told is required. Could you give imformation. Merely entering the country with a passport provides the government with tracking data. Wont be able to submit and freeze at Please wait while your ArriveCan is submitted at 0%. I would really like to go and visit my brother in Vancouver Canada. On android, goto "Settings" click ArriveCAN app. What was supposed to be a quick, 36-hour visit . PLEASE CAN YOU PROVIDE SOME ASSISTANCE TO US, MANY THANKS. In fact, the addition was in June. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. I will be returning in September. Air Travel. I then re booted , arrive can then deleted all previous uploaded proof of vaccination status and when I attempted to upload AGAIN it just said failed and the screen stuck solid. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. our ArriveCAN was checked at the cruise terminal when we embarked. You will require one for the Seward to Vancouver trip. I seem to remember us chatting about another cruise years ago that you had to cancel. App will not progress beyond contact details entry. The app is frozen. this app no longer collects information on behalf of Public Health Agency of Canada. I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. There is also an online version of ArriveCAN available here. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. But it only takes a minute or 2. I have your answer. Let me do a trial on my ArriveCAN. It will have to be completed after using the submission used for your flight. The app wouldn't be made mandatory until November 2020. It is actually for the return. There is an exception to this if you re-enter Canada a second time on a cruise. Why can't travellers just carry their vaccine passport? Otherwise, we can submit all that information in-person at the port of entry. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. Do I really need to do ArriveCan twice? i am using windows 11. I have already uninstalled and reinstalled the app. Still the same result. I am travelling to Canada on Wednesday 20th of October 2021. Enter your device passcode. Select the issue you are having below and provide feedback to ArriveCAN. Notice: As of October 1, 2022, ArriveCAN no longer collects personal health and travel information on behalf of Public Health Agency of Canada. If you are not boarding the cruise immediately, you can fill out the health form with testing information after you land but before you get on the ship. So i did it today got receipt but there is wrong time of my arrival to Montreal . Starting an international cruise in Canada or arriving by cruis, e from another countryCruises that are staying in Canadian waters or not returning to Canada. Watch this full and let me know what you think about it Updated Disclaimer: All videos are my personal views and opinion, they should NOT be considered as legal advice. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you dont Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. Do we both use the same scan which I received. Do not understand why. So what can we do? Prevent apps from taking your money without permission. Many Thanks. It is currently available to international air travellers who enter Canada at selected airports. Thanks. Pressed Reset Password and reset code will be sent to my email. We have to start living. plz. Everything had to be electronically documented on the Arrive Canada App and again I didnt know since their website was not updated. check my e-mail/password. To report after entry and complete COVID-19 symptom self-assessments (unless exempt from the 14-day self-quarantine requirement ). Any suggestion and help is appreciated Pat, I filled out arrivecan to return from the USA on July 5th. . My phone has failed. Will it be easier just to do a new arrive ArriveCAN form? First time using the app, arriving tomorrow. Like a flight, one presents the QR code at check-in and presents it to the authorities, if asked, on . The current version of the app allows you to select marine ports of entry, but when you go to enter your marine trip details, you can enter Canada as your "Country of original departure", but then the only option is for "Port of Entry: This is the first port of arrival in Canada". The purpose of mandatory disclosure through the ArriveCAN app is to enable CBSA and health officials to more effectively track individuals entering Canada that may have been exposed to COVID-19 or who are subject to the Order in Council: Minimizing the Risk of Exposure to COVID-19 in Canada Order (Mandatory Isolation) (the "Isolation Order"). You need to complete ArriveCan within 72 hours before boarding any ship which will enter or disembark at a Canadian port. If someone else has a different experience, please share. When trying to submit my application, I am receiving a Code PF - 400 error message. Whats more What's New Version History Version 2.27.2 Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. This is nothing more than an attempt to kill cruise traffic in Canada. How about we get with the reality that Covid is over? This goes for ANY person entering the country. Ive filled out everything in the app but always get a submission error 5/503. You need to complete ArriveCan within 72 hours before entering Canada by land or air. I may need to retract my post. I did Travel Can App too early because i understood i can do it before . I really think no one out here in the non Canada world has a clue. ET; 8 a.m. to 8 p.m. When travellers finished inputting their information, they wereemailedreceipts to show to Canadian border officers upon arrival. . Any advice to get this app to work? As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. A Windsor woman is warning cross-border travellers that failing to submit all the required information via the ArriveCAN app can have consequences. Also as of November 21, 2020, all individuals entering Canada, regardless of method of travel, must provide information through the ArriveCAN app or toll-free number. I have been unable to submit as it fails Code 400. vaccination, mandatory use of ArriveCAN, and any testing and I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". My internet works fine. Filling out the form in advance could shave 40 seconds off each interaction at a customs booth, said a news release from Transport Canada. It is currently available to international air travellers who enter Canada at selected airports. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. Pressed reset Password and no messages received. For a complete list of exemptions that will only require an individual to submit their contact information and a COVID-19 symptom self-assessment, but not a quarantine, see the Isolation Order here. If it was just for vaccination status, we could just show our proof and move on. ArriveCAN speeds up the process as vaccination certificates of all variations are preprocessed. If youre flying in to join a cruise immediately, enter the address of your terminal. How do I get my information uploaded for my trip? There are other ways of doing it." Code 5 - 503 . I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. So, yes, you will need an ArriveCAN submission for your initial entry to Canada and a second one prior to boarding your cruise. My husband shows as 2nd traveler. "Someone might not be comfortable with technology. If one then boards a round trip cruise another ArriveCAN submission must be made to board. If an individual is entering Canada by land or sea, they are strongly encouraged to submit their information through ArriveCAN prior to crossing the border and may be asked by border services officers for an ArriveCAN receipt. Robert. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. How can I fix this? The Conservatives have been using the app to needle the Liberals over travel issues in recent months. So disappointed!!!! (and I'm on HAL and they haven't said much about ArriveCan). We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. You will need to show your ArriveCAN code at the airport when you check in to your flight to leave the US. 4. Calgary, Sign up to receive insights on the latest legal changes and developments. https://www.canada.ca/fr/agence-services-frontaliers/services/arrivecan.html, How do I change my email address [emailprotected] to [emailprotected] I am getting rid of me.com email, Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #, How do I change my e-mail address? And has ABSOLUTELY NOTHING to do with the duration of the cruise. It is not needed for a land vacation in Canada. A senior government source told CBC News earlier this week that Prime Minister Justin Trudeau has signed off on a decision to end pandemic border measures and to make the use of the ArriveCANapp optional rather than mandatory. Very frustrating and no I will not be coming to Canada again. Please advice me how to proceed. LTE/3G/2G (auto connect). Just because a disease is endemic doesn't mean it can be safely ignored. Follow the ArriveCAN iOS app troubleshooting guide Here . They are separate things. Has added so much stress to my life. Joseph Gerald Maurice Beauregard. I have excellent internet connection bit continues to fail. I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. For what ever reason in May we kept getting locked out. Before boarding your cruise ship:all travellers must submit their embarkation test information intoArriveCANwithin 72 hours of boarding a cruise, including Canadians and those who just used ArriveCAN to enter Canada: https://travel.gc.ca/travel-covid/travel-restrictions/cruise(Updated 2022-04-22). This is a Reddit dedicated to discussions about the ongoing COVID-19 coronavirus global pandemic as it relates to Canada. How can I see what was entered not sure what to do, Cant submit the form, always have message SUBMISSION FAILED. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. Individuals can also include multiple travellers in an ArriveCAN submission, should they be travelling with a spouse or common law partner, their children, or any other adult for whom they are a legal guardian as long as every individual in the submission will be staying together at the same address for the entirety of their quarantine or isolation period. quarantine/isolation requirements will end for all travellers entering Canada You will need to present proof at cruise check-in. It is like a flu now and will be around for a long tome, requiring periodic boosters. Getting following error : Have tried to get a reference number from you so I can change my password. App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Sylvia Rose Beauregard I am getting PF-400 error even thoug I have internet connection. and (Code 5 - 503) on different devices. I have trouble submitting the form (code 5 - 503). Then you are leaving Canada to go to the US. A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. The joke is people that don't think through consequences. You say that the correct passport number starts with a "C," but mine starts with an "A." I changed password then , but no email received for verification code. Partner- ArriveCAN no longer collects information on behalf of But how can you cross now? Trying to register on an iPhone is difficult but had to use it so we could download app. Very frustrating! I may have entered something incorrectly but they scanned and let me on the flight. Please help. But even if it was Anchorage, the problem persists. Fully vaccinated Canadians and permanent residents crossing the border were no longer required to quarantine upon their return but they were required to upload their vaccination documentation in the app. If youre not joining the cruise immediately, enter the address of your hotel. ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. Merci. We are totally discusted with the way we are being treated. Appleton said, adding that he'd rather use his Nexus pass. Gosh, that was a long time ago. I get 'Code PQ - 503' when submitting my form. Canadian travellers are walking through the doors at the Calais Free Library in a tough spot, looking for help navigating the ArriveCAN app required to return across the border without self-isolating. arrow_forward. I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. We are from Nova Scotia, live in the U.S. and have waited 2 years to go to our cottage in Nova Scotia. Do I submit my info within 72 hours of boarding in Vancouver, on May 11,or within 72 hours of disembarking on 25. We boarded in Vancouver on Aug 16 and did a b2b. Sorry guys: one of the worst apps I used in along time. As of April 1, 2022: The COVID-19 pre-entry testing requirement to Canada was removed. Hello Sir/Madam, "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. I froze at 80%. Hello broberts and Fouremco. OK.I did the ArriveCan.and it worked.YAY! This may affect an individual's "non-compliance rating" and the individual may receive phone calls or other public health follow-ups. Twice I attempted to submit my ArriveCan form. An official announcement is expected Monday, according to the source. Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. Not saying this will work for everyone, but for me, I rebooted, re-installed the app and then added myself as a traveller, instead of initiating a specific trip. Once I was added as a traveller, I was able to enter my specific trip details with no problem. No positive test. Gowling WLG International Limited promotes, facilitates and co-ordinates the activities of its members but does not itself provide services to clients. I uploaded a 2nd photo of my vaccination card showing 4 Pzier vaccinations. Submission of ArriveCAN form has been at 0% for over an hour. So, contrary to the requirement specified in the GOC docs, there doesn't seem to be a means by which one can enter a Vancouver-Whittier cruise that doesn't have a port of call within Canada. HELP! https://travel.gc.ca/travel-covid/travel-restrictions/cruise, Click here to reload the page in order to enable certain features, in another country for a cruise that will enter Canada. nini, September 10, 2022 in Princess Cruises. Traveling on the 2nd August what can I do? Keep getting code PF400 This ArriveCAN receipt is confirmation that you have successfully submitted your information in ArriveCAN. While there are a number of current GOC documents stating that you need to use ArriveCAN to board a cruise within Canada, I just tried to enter a Vancouver-Whittier cruise without success. Thanks! I cannot understand why this problem happened. Last night I was coming back to Canada and I could not submit my info on Arrivecan. The only hitch for cruisers who first need to enter Canada before boarding, is that the pre embarkation travel plan can only be submitted AFTER entering Canada. Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. What is so difficult to understand about that? I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. Having troubles submitting my form. Keep getting code PF400. The internet connection is fine, and everything else is working well. I live here and I want the stupid thing abolished. And did you used to have a Beeker (muppet) picture? We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. That won't make a difference for Tom Appleton from Oakville, Ont., who said he won't be using it again once it's made optional. Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". Just frozen. I have a submission problem with Code PQ-503. The system should have retained traveler information so you only have to select them and edit the name. Stuck at 0% and Please wait this is twice. We had to do the ArriveCan to get back into Canada!!! We dont need to go to Canada. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? No problem. said he found the app fairly straightforward but he won't use it once it's optional because he wants toreduce his digital footprint. What if we get to the airport without a successful submission ? Cookie Notice Thank you, Hi, No one ever mentioned ArriveCan to us, but we were told at that meeting that it is accessed electronically by whoever needs to know. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Some issues cannot be easily resolved through online tutorials or self help. ArriveCAN is crashing. I have excellent wifi, and have tried on data as well. The IOS app requested the date and time of my flight's arrival in Vancouver. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. Please help out this old man! WE HAVE CHECKED OUR INTERNET CONNECTION & IT IS WORKING OK. Thanks Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Provide your email address and set up a password, but use a password you can remember, as you'll need that information to sign into your account later. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Discover which options are the fastest to get your customer service issues resolved.. I receive a message I have problems submitting my application keep having an error pf-200 although my internet is fine. My plane is on thursday. I tried to reset but it doesn't work. I have tried to delete my account so I can start over but have not been successful doing that either. Did I mention I have been frustrated for 3 days trying to jump through hoops? Arrive Can not able to upload proof of vax, tried 3 times, ArriveCan on my phone will not delet from yesterday. Privacy Policy. That error affectedabout10,200 people. But in the meantime my app is not working, any way to fix that ? All rights reserved.
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