The auto response is an empty apology and when you call in you get the exact same thing, empty promises that never happen. I feel welcome and not like an outsider if I don't make a purchase. After the 10th week and no news of the couch, I called the number on the website, but was told I had to speak directly to the store where I purchased. To which I'm told once again that on custom ordered pieces there is only a partial refund. I look forward to going back during the work week! Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. When we got there which is only a week away from our original return period I didnt think this company would be such a stickler when we purchased a lot of items from them in the past. Very frustrating. I wasn't greeted, nor was I asked if I needed any help finding something. I've had to often approach staff to get help and to eventually buy something. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. Beware, if you order backordered items, their estimated dates are give or take a few months. Freaking. I have had a couple of glitches in my delivered furniture pieces with CB2 previously , but with good customer service , that was all in the past and which made me come to them again . They gladly exchanged it and both of them provided excellent customer service. Follow up review: ******DO NOT ORDER FROM THIS COMPANY***** This company does not have it's sih together. Last time I was in the staff didn't ignore me - they straight up denied I even existed. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Msg and data rates may apply. I've called and complained multiple times to the store and they assured me the manager would call back. If you're looking for classic pieces without breaking the bank, it doesn't get much better you can find dining sets and huge sectionals for under $1,000, which nets out to far less than you'd pay with . I had a gift card that I was looking to get off my hands and was in need of a new comforter and ordered the down comforter that they have available here at CB2. Or more to the point - who thinks it is okay that their dog is jumping on to the furniture. I love the prints and patterns here: geometric shapes, animals prints and shades often in earth tones. We went to the counter with full sets of dinner ware and were told by the girl that they were out of validation stickers and that it was limited to the first few sets of customers everyday. Well, December came, and nothing. I placed an order for a marble coffee table mid-June and they said it would be ready mid-July. I love this store and every time I walk in I feel like I want to buy everything. We called the store immediately, explained the situation, and one of the staff put us on hold for 10 minutes while he went to find the manager, and then told us the manager was busy and would get back to us in 15-20 minutes. It's a blast from the past with a taste of now to spice it up. I am stuck right now but may be looking to find another couch and they would need to pick up the love seat. I actually broke something while recently visiting. "Why not? The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. I guess they have that tied up in a neat little bow don't they? Or, if statement pieces are more your thing, look for unique furniture featuring playful details, sure to be the talk of the town (or at least your next dinner party). While we were waiting, the employee also showed us "upcoming" items on her iPad that would match the things we were getting. I'm no expert in their serial and product numbers and don't need to. Everything there has free shipping, no matter the price. Their options are contemporary and stylish. A week goes by and I get the email confirmation that the item has arrived, so I called the store to confirm the item is there and ready for pick up, the employee on the phone confirmed the item was there and I was told that they were currently observing 'Holiday Hours' and that they would be open an hour later than usual close time. Which mind you wasn't cheap. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. My contact number is attached to the orders. $2,399.00 Final Sale J. I ordered a mirror online on 11/9, selected the delivery date of 11/16 on the online calendar before confirming the order, yet today, 11/15, I received a morning call stating that I needed to select a delivery date, with the earliest delivery of 11/23. I have purchased many pieces of furniture from CB2 over the last year and it is my favorite store out there. At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. Snooty. Well, turns out that after ordering the new hardware that the centers are actually larger (3")than we thought and not all hardware and products from Cb2 are interchangeable. I don't typically write reviews but at this point I'm completely fed up with CB2 so here we go. I don't have the luxury of buying things every 3 months. I also purchased several wall ledges in black for my home office and in silver and gold for my living room. But overall, it doesn't hurt to window shop, and it's nice to be able to do that while staying in the vicinity of the Domain. In terms of the products, I have been very pleased with the price point and the quality. One recent exceptional anecdote: In April I purchased a large, heavy $300 mirror from them in preparation to decorate the house I was moving into. Today I wanted to buy a unique end table that had legs like a chicken and table top like half of a large egg. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! The delivery was exceptional. $6,094.00. Me out loud: can you please check if you have it in stock? CAD 3,499.00. Shop with us to discover a wide array of options, sourced from consigners located all over the U.S. Get access to furniture being consigned in NYC, San Francisco, and Dallas all without ever leaving home. 548 Market Street I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. Customers generally like the pricier dining tables, with concerns around durability being mentioned for some of the more moderately priced tables. I've experienced better. If you desire something a little more glamourous, opt for a Crate & Barrel mirror. The copy describing the items was hilarious at times. The new one she gave me was completely packaged legit this time! I called CB2 back again this morning to follow up and check to see if my order would be delivered this coming week as promised only to find out that it's been pushed back another (2) weeks yet again, even after already being delayed previously. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Then, expand your storage options throughout the home with bookcases, storage cabinets and even entryway furniture to help corral shoes and cold-weather accessories in the foyer. With chic designs and a bit more moderate prices, CB2 is distinguishing itself as a younger and more updated sibling of Crate & Barrel.Customers appreciate the fresh styling that CB2 has to offer and can find design inspiration in their catalog. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages I came from work so I didn't look my best, I felt judged and felt unworthy of the employees respect or attention. This would be an awesome place to get someone a wedding or housewarming gift. 6min 47 sec ( If CB2 does record the conversations), as they should specially if its "TOMMY "on the phone I was calling to re-schedule my delivery which was scheduled for tmrw, as something came up at work and did not allow me to be at home then. We made a full lap of the store, found the console table we wanted to purchase, but then had to track down an employee to make the purchase. Also? They sent us items that were used and missing hardware. I have worked in retail for years and even in my crumbiest days I can at least utter a word like hello to the customer. I love the store and have literally re-decorated my entire house with their stuff. Which took my order FOREVER to arrive. I ususally order from the catalog-but saw this before boarding the CTA at North/Clybourn Station. Not friendly, luckily crate and Barrel has many locations and puts out quality product. Choose modern furniture with closed storage to keep your stuff out of sight and promote a minimalist aesthetic, or proudly display your favorite knicknacks by opting for cool contemporary furniture with open shelving. I came here on a Sunday afternoon in August 2018 to look for a birthday gift for a mom of a friend. Herman Miller. Never miss new arrivals that match exactly what you're looking for! In a nutshell - STAY AWAY FROM THIS PLACE! When I bought they told me they had 6 in stock. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. We were the only customers in the store. What place gives you your money back on a product you are not satisfied with 6 months later? Love this place! In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. I've had the marble top in my living room and have had to push events I've planned to host. No other place I know of. She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect. CB2. Me: I ask the second person at the cashier if he can check if it's in stock. I did like the people that work here, and there were some really interesting pieces here as well but it is definitely a store that will need a lot of "adjustments" to make it in a county where the "median" income is only $20,000 a year. Also, the employees working in the store are awesome. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. My drinking smoked glasses cracked more than twice and each time I replaces them. loaded 'em up and were on our way. Brianna at the Berkeley store is a star. The associate at the cash register (Mani V) was incredibly rude and indifferent. The regular Crate & Barrel store down the street is the same way. Originally paid $1500 in 2019 . CL. Love the style and quality for the price. This company focuses on policy and not customer service. Now we have a tabletop in our dining room table until we can get the legs. We received a replacement table last year from CB2 b/c of quality issues with new directions on how to care for it. You name it, I've probably purchased it. Nothing happened, spoke to the manager and blew me off, told me there's nothing she could do. So I love the energy and vibrancy of this store and of the Cb2 brand! The cons: Delivery delays for some shoppers. Left the store without a receipt because the printer was broken. Customers are happy with the clean and modern design of their beds, although some issues with beds being squeaky or having durability concerns were mentioned. I love the design of it's items. I'd give them zero stars if I could.. Love CB2. None of the employees were stopping this woman or asking her to get her dog either off the furniture or out of the store. $4,196.00 kids Walnut Wood and White Mid-Century 4-Cube Cubby Bookcase $299.00 kids Parke White Wood 4-Shelf Bookcase $599.00 BEST VALUE Cavett Leather Wood Frame Accent Chair $1,299.00 Petrie Midcentury Apartment Sofa $1,799.00 I owned a house and nothing fit in the apartment. The configuration of the store itself is not the best (long and narrow) but the sales people are friendly and have knowledge on most of the items. Great location, great product and top notch customer service! Wow. I did call Corporate CB2 and the person who I spoke with had so little interest that it was obvious that the store staff is mimicking corporates culture towards customer service. The options are classic, contemporary, and of-the-moment. All of my stuff is great quality for the price. I love love CB2! Ordered a Bed and Dresser mid June, the bed was on backorder until "early July". Obviously I was very tired of having to explain the situation another time and I asked him to sort it out. Were committed to responsible forestry. Don't expect to ever actually receive the furniture you order. BRIGHT COLORS. Check your text messages & reply "Y" to receive your discount code. From picture frame ledges to large shelving units, nothing will maximize the function of your room like Crate & Barrel shelving. Deck out your eating area with contemporary dining furniture. Even if you don't have a dedicated at-home office, carving out a corner of the living room for a classy desk can be a real productivity booster. I'm really surprised by all the bad reviews here. West Elm look. This is the last time I choose to be a customer of CB2. Ordered several pieces for my new condo. After close to a month later, I contacted them and they told me they would call when it would be ready. And thanks for making the best out of an embarrassing situation because the looks I got from other shoppers, you'd think I shot someone. I like what CB2 brings to the furniture game. Nice store to shop at and friendly staff. Have had issues at other furniture stores but not here. Great merchandise and displays! Used cb2 in NYC on Kaiyo online used furniture store. I like what CB2 brings to the furniture game. The CB2 in Georgetown is located at the beginning of the retail district, near other interior design stores. Furniture shopping is an oftentimes tedious and mundane task. Mother's Day is May 14. Good quality and a reasonable price I would recommend Scandinavian Design out in Roseville. I didn't realize this was a display for looking at and not purchasing. The layout is open and what I will really drawn to is the dishes with unique affordable glasses for each type of drink/occasion. Thus 2 stars. I watch as the FedEx guy brings my package. Today, Crate & Barrel has stores all over the globe and has expanded to include the trendy CB2 line and the Crate & Barrel kids line, The Land of Nod. Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. I told him I'm going to call the store and report him and his service and in return he started cursing me (my Spanish isn't great but I know enough bad words) So I call the store and ask to speak to the manager. It's just super comfortable and makes getting out of bed in the early hours of the morning extremely difficult. The prices are some higher than expected but others are very reasonable due to the craftsmanship. Please open another location in San Ramon!!! Their Berkeley location has most of their goods in stock, which is helpful. Privacy Policy. Wandered around for 10 minutes trying to get help. First of all, I love the store. CB2 is a modern furniture brand known for its boundary-pushing designs and designer collaborations. Seriously, don't waste your time ordering from here if you need your piece(s) anytime within a 2 month window from ordering. Received my furniture today. Nice enough staff Lovely but not a good shopping experience. I called on early December and was told the same thing, to which I said "but it's early December, when is the couch going to be delivered?" I didn't contact them. What if you do not have a suitable one if we drove to the store? Most of the big pieces remain in the same location! We were under the assumption that we would need to be home on 11/16 to receive the delivery for the past 6 days, and now our schedules will need to be rearranged. Walked In June 19th 2017. I thought to myself, ok, that will work. 15% back and a voided warranty? , but the rep said she did not have any more information available. So we were left with the pieces to connect the sectional but no tools or instructions. Select a charity CODE 20% OFF Coupon Code for 20% Off Select Furniture, Decor & More expires: ongoing Used 5 timesLast Used about 3 hours ago 100% Success ORGANIZE20 Show Coupon Code CODE 20% OFF I was on hold for a CB2 customer representative for a little over 40 minutes. What I love about this store is that it focuses on minimalistic furniture with big pops of colors. 11 days later, I called again to follow up on the delivery, only to find out that the salesperson ordered the wrong table. cleans easily and adds storage space cool. They have parking in the rear underground parking lot off a side street. I called around July 23rd to see if it's ready after receiving no confirmation and being charged for it already. Their items are mostly low quality, made in china, and it is a crap shoot if you find something that will last longer than a month anyhow. I would normally give this store 4 stars, as the price for some of their items is a bit much. When it arrived, I received daily emails reminding me I had 14 days to pick it up. I recently bought a couch from CB2. When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. Reply HELP for help and STOP to cancel. Did someone say dinner? CB2 Holden Two Piece Tufted Sectional . I will stick to ordering online from CB2 because this store will leave you frustrated unless you are making a large purchase. Terms of Service and I understand special order items take a while to order. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. 80% of the package was NG. Get ready to discover your newest design crush with modern furniture from CB2. ***Update Below*** I share a previous reviewer's sentiment about this location. I half expected not to see it in the store but it was right in the front when I walked in and it was perfect. I went to a crate and barell near my house (walnut creek) only to find out I have to go to CB2 in Berkley to return it. CB2. High style at affordable prices. They offered honest feeedback, and were most helpful. This is a great store for furniture and home goods and what better to have it with Crate and Barrel quality. I stayed about 15mins looking around and walked right out I guess the workers here were having a don't care Day this day. It was entirely my fault. When it comes to what CB2's shoppers are excited about, there are some items that come up again and again. When I called today, Monday, to ask if they had shipped my items, again this lady, K, answered I recognized her voice. The trinkets and other items were beautiful- i just was not as impressed with the furniture. Yeah, it's Uptown and parking sucks, but it's such a fun store. These come in a wide range of sizes and mostly neutral color options. I like CB2 a lot, a Great selection of modern and contemporary furniture and accessories, with clean designs and occasionally a quirky twist for unique addition to any home. It's August 30 so I called back hoping/PRAYING they had an update and some good news.nothing! Thank you. I love this store. If you continue to use these The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. I realized she (white girl of course) assumed I couldn't possibly afford the $10 bowl and had to triple check that card was indeed mine. There were these cute little glass baubles that were put high up in acrylic shelf containers, and when I removed the acrylic box to examine them, the ball rolled out and shattered on the desk display below. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. This CB2 is an urban oasis in the sea of yuppies that inhabit the North/Clyborn area. The staff was extremely rude and could have cared less we were there and the products were eh compared to Crate & Barrel and West Elm where we later went instead. I like CB2 and sometimes go in the brick and mortar store to look at things in person that I've been checking out online. A few months went by and I realized they never credited me the $. After leaving with my purchase I checked online and the terms/conditions do not state an expiration date for the reward. They need to work on their customer service, because looking at all the other reviews that's not their strong suit. Couldn't be happier! You originally had 15% off when you placed the order. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. Turns out the delivery team forgot to bring and install the piece that holds it all together. - At the store, I am informed that the mirror was not in stock at the store but was in stock at the warehouse and would be available to pick-up in a few business days. Composed of prints, photography, paintings and wall sculptures, Crate & Barrel Wall art is the kind of artwork that will fade pleasantly into the background while undetectably setting a mood. Cb2: (looks at iPad) it shows we only have one, which MIGHT be the one on display. Customers of CB2 love the styles of lighting offered, but some point out issues with construction and perceived quality. During black Friday weekend, they had 15% all purchases, including furniture. But I received it in a very good condition). Mingling timeless beauty with avant garde twists, contemporary furniture gives your space a fresh, edgy look that's all you. Needless to say, with the mirror being almost as tall as me, before I even got to my car I tripped on it and completely smashed it. One of the most popular items CB2 shoppers look for are their dining tables and dining chairs. - I mention to the sales associate that I would not have made the purchase if I had known the item was backordered. It's time for a change. Again it wouldn't have mattered to me I would have accepted that , but it was his attitude, his arrogance that made to want to argue on this further . Unbelievable customer service. A calm employee rushed over not to chastise me for breaking the ornament, but to make sure I was okay. A guy named Scott presents himself as the manager and offers to help me out after what I've told him. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. Chances are I'll have done my research and if you lie, I'll get mean. The customer service reps have offered me no excuse or firm eta. The second delivery came within my window. I asked for a new one anyways bc I refuse to be played a foo and OH whaddya know?! Don't. I don't know why people are hating on this place so muchunless the customer service used to be really bad and then they upped their game. Everything we've purchased from CB2 is great quality and stylish! I've received no emails or phone calls during this entire time. Consent is not a condition of any Pottery Barn . The poor quality of CB2's products is not worth the heartache. I've waited close to 3 months for hanging shelves. Overall, if you love furniture of the modern style variety, check this place out. When it comes to textiles, Crate & Barrel is known for its reserved geometric prints and every-color-of-the-rainbow solids. 2 months and these guys can't figure out how to deliver a table A TABLE on time? So grateful. All that said, I love CB2 and have multiple pieces through the years that look and feel new. This review is based on my experience only, on the purchase of a couch. If there was ever an issue with a product, I was promptly served and every time the staff exceeded my expectations. I've never been in before, but was pleased with the service. They only stand by their products for 3 months. I ordered a piece in November and was told mid Dec. Don't waste your money in CB2, go to another furniture store like west elm, Scandinavianare much more better. Customer service referred me to the store. It seems that their products are higher quality than a comparable store like West Elm's. I declined. Start with pricing, and then work your way down to adding some additional styles. Pro Tip: Check online for what you want. I'm really happy with my CB2 experience! We found 3 out of 4 legs were loosen, and even missing a screw. They even offer some furniture for college students. Crate & Barrel. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. Parking is $6 but they can validate your parking here and get $4 taken off. I went to sought out help and the lady finally comes over to help, then someone else asks her a question about a set (which was probably a large purchase) so she leaves me standing there. hide. We have quite a few things that we ordered online after selecting them at the store . If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. Chairish uses cookies to enhance your experience, allowing features like. CAD 5,596.00. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. Was just told it was now scheduled to "arrive at the warehouse" in 16 days. This store is very beautiful, and modern. Prices affordable and nice modern designs. I like the vibe is not to mob you as soon as you get in the store. Nice store, but they pretty much focus on furniture and home accessories. Meanwhile I have family coming into town for Labor Day and I need my items. Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. I simply do not get why cashiers make zero attempts at basic courtesies like making eye contact, smiling, or just speaking. Dennis. The manager was then available but he was unaware of the situation so I had to explain it all over again. To the two guys that helped us with measurements and selections, cudos for excellent customer service! CB2 offers a variety of sectionals and sofas that fit in with their modern aesthetic. Over a week later and nothing from the store. coleman 16x10x48 pool cover,
A24 Horsham Closed,
Circle M Meats Lincoln, Ca,
Barstool Fund Application Form,
Articles D