Your acceptance rate is the percentage of delivery trips you accept. By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. Some restaurants are notoriously slow. But I don't feel that with Uber Eats as much as I do with the others. A $3 offer was far more likely to take 15 minutes or less. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. Both situations are potential landmines for independent contractors. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. Because I never trusted bike phone holders, I often kept my phone in my pocket. No. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. There was a long time I didn't take any offers on Uber Eats, but that was a time when they didn't give you any of the information they now give you. In fact it's very easy to do so. All in all, play around with your options and weigh the pros and cons and how they affect your earnings. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. While your acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. When you think of it that way, Doordash, Grubhub and other delivery services are also your customers. Your email address will not be published. Do you need to maintain a high acceptance rate when delivering for Uber Eats? The best way to keep your completion rate in a good place is to be very careful about which delivery offers you accept. I'm a little amazed my bike account was never deactivated. Sometimes the pay offer may be slightly higher than the previous time you received the offer. Of course, they like to play the guilt card. There's an interesting pattern here. Acceptance rate doesn't really matter with Uber Eats in most cases. They did slash the delivery fees and took away the transparency in how they calculated fees. The map was not available so I didn't know how far I was going. The screenshot below shows the (2) next to Delivery, indicating that there are two orders on this offer. The wear an tear make your car a credit card on wheels where you're piling up future expenses. It's real tempting to save time and just cancel the delivery in the app and move on. All platforms like to remind their drivers that a low acceptance rate is bad for business. A lot of factors go into how much you can make. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. Uber states that your driver acceptance rate isnt shown in the app anymore and that it doesnt impact your ability to get orders or qualify for promotions. The few times that I paid attention, it seemed I was able to get done a little quicker than the estimate. While there's not an actual accept button, all you have to do is tap on the order details (which take up about half of your phone screen) to accept the delivery. You can choose to call support by tapping the top button, or you can choose one of the other options below. We'll take a look at all that. Drivers can often estimate if there was a tip and how much the tip was based on the total dollar amount. How Much Money Can You Make With Instacart? The definitive answer is that your Uber Eats acceptance rate does not matter. You can also sign up for Uber Eats if you havent started driving yet. Gig economy companies are not allowed to control the work of independent contractors. I would take the lowest offers and reject the highest. If there's no tip on a short quick order, it doesn't hurt me as much. For instance, if you're typing out a text message when an order pops up, you think you're hitting the next letter but you've just accepted a delivery. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. The good news is that there's still usually good enough information that you can often still make good decisions. Please share it. If Uber Eats doesn't meet my price, I believe someone else will. Do Bloggers and Content Creators Have to File Quarterly Taxes? Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background. Does Your Uber Eats Acceptance Rate Matter? How do we know acceptance rate doesn't matter? That's because Uber Eats does crack down on cancellations and does not crack down on acceptance rate. After you accept an order, you are free to cancel them as much as you want. There are some transparency problems here. Most likely you wont get $10 per request if you accept half of the orders. The dollar amount is right for many who use a minimum dollar amount, and it's nearly two dollars per mile. You'd still have to manually count every new order you accept and divide it by every new trip request you receive. Maybe that's me being stubborn - they pressure me less, and I accept more. Please read our disclaimer for more information. You'll never make any money on Uber Eats if you don't accept any offers at all. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. Using the 50 cent rule, doubling the pay comes out to 21. There are situations where drivers suspect that Uber is secretly punishing drivers for rejecting offers. At that time, the tip was not included in the offer amount. Extra Reading How To Make 400 Dollars A Day. The independent contractor relationship means that Uber Eats is your customer, and not your employer. The acceptance rate is the number of orders you accepted out of your last 100 delivery requests. Are high acceptance rates actually required? Right? Rather than having a smaller more defined accept button like other apps, nearly half of your screen is filled with the acceptance area. But the other thing is, as soon as you reject an order, they're kicking it back out to someone out quickly. Grubhub Mileage Deduction: Writing Off Car Expenses. You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. Read more here. What Do Other Couriers Think? In the past, Uber would deactivate you if your acceptance rate got too low. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! It is important to maintain a high acceptance rate to provide reliable service to restaurants and customers. If you are finding it to be an accurate number, it may be the best single factor in making a decision. Then ask yourself if you think you can complete the delivery in that number of minutes. Really, you can keep a super low acceptance rate and you just have to ensure your cancellation rate is low. However, it was a lot easier. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. It makes it very easy to accidentally tap the button. In fact, Uber Eats can not legally make you accept any deliveries. The best practice is, once you've accepted a delivery, it's best to see it through if it is at all reasonable to do so. At this time it is only a test. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. One short cut to making a decision could be your total miles, now that Uber Eats includes that in the offer screen. We can't control that, but we can control what we do. I focus on how I can reduce cancellations on those two. Usually on eats 40-50% of earnings is from tips and the minimum payment is 2.50. I'll let you in on a secret. So you were still operating a little in the dark. The second question is, how many of those offers pay enough to meet your price. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. Your app goes back to an idle or waiting state. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? Then I'll write that down along with Uber Eats' estimate. Uber Eats makes it too easy for this to happen, and bike deliveries are the biggest culprit for me. I seem unable to verify either way and logically what hurts you will in turn hurt Uber if they were to penalize you at the cost of speed to deliver to the customer? Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. All of a sudden you have as much information from Uber Eats to help with accepting or rejecting as you do with any of the others. As such, the acceptance rate is an important factor that can make or break a . New driver here for Uber eats. There was no pay information, and no indication of how far the delivery would go. This too happened often on bike deliveries. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. Okay, I'm kinda psyched about that idea, to be honest. Do Bloggers and Content Creators Have to File Quarterly Taxes? Does completion rate matter on Uber Eats? I'm assuming they send him more offers because of this. That's an insult I'm not traveling 6-7 for that low pay. Final Thoughts It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). There are far to many requests that work out less than $15/hr to keep acceptance levels high. What happens if I decline a delivery request on Uber Eats? If you don't contact support about this and just cancel, Uber will just send this delivery to another driver. At this point it appears to be a test. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). If the customer did not add a tip when placing the order, the offer amount only includes the portion that Uber is paying the driver. No. That's when I developed the reverse cherry pick idea. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? This was a huge improvement. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. On one hand they talk about completion rate, the other is cancellation rate. Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? Indeed, I'm usually accepting 25% or less of the delivery requests I receive. It's no different than telling a painter I'll offer you $500 to paint my house.. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. Each city has its own cancellation policy. The Uber Eats driver agreement is a delivery by delivery agreement, meaning that a driver is under no obligation whatsoever to do anything until the moment an offer is accepted. They started out with adding the customer location on the map. Notice the While it's important to accept trips when you are able in the quote above? While cross street information is helpful if you know your market, sometimes the information isn't as good as it could be. If the restaurant tells you that someone else picked up the food. Or Completion Rate? The guaranteed offer amount. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. In most cases, there's a high probability that the four dollars is the actual delivery fee, and that the tip is indeed $8.00. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. We know that acceptance rate shouldn't matter. However, if you qualify for Uber Pro, you might be able to check your current acceptance rating and the threshold you need to maintain to earn perks. Additionally, consider trying out DoorDash and Instacart so you can test which delivery gig pays the most in your market. You'll see a triangle at the bottom left that you can tap on to report an issue. The percentage of pings accepted is the acceptance rate. Only round robin (RR) orders count toward your acceptance rate. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. Personally, I find that both of these methods can result in accepting deliveries that don't pay well for the time and expense involved. Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. If it's more than 40 cents a minute, it's worth taking. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. But, what do other food delivery drivers think about this topic? The process for cancelling an order is probably the most hidden of all the major delivery apps, in my opinion. However, I have no idea if I ever came close to being deactivated for it. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. To accomplish that goal, the acceptance rate is not what matters. Okay, you don't HAVE to. No. It is based on your most recent 50 offers. A 70% completion rate would be a 30% cancellation rate. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. So unlike Doordash, who is very transparent about their completion rate policy for Dashers, Uber Eats doesn't tell you what cancellation or completion rate will get you deactivated, nor do they let you know what your rate is. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. (Doordash, Uber Eats, Grubhub). The 1, 2 and 3 mile deliveries were paying around $28-$29 per hour. With that pay model they started to introduce some changes. Accepting an offer is pretty easy. Ive not seen enough of a benefit on this myself, but maybe its different in your market. Dollar amount by itself is meaningless. Once you accept, the order screen is going to display a map with restaurant details below. Required fields are marked *. The same thing if you actively decline an offer. This Online World is all about providing people with honest ways to make and save more money by using technology. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. Before those changes, Uber didn't let you know much about the delivery. As you deliver more and more, you get to know the restaurants that are most likely to have a long wait time. In my experience, Uber Eats rarely overestimates the delivery time. The short answer is no your acceptance rate isn't important in getting more delivery requests from Uber Eats. At that point I have a decision: lower my price or shut it down until another time when I can get my price. If you have to sit there rejecting offers for a half hour before getting one that pays well, that tells you that you've set your price too high. However, for some reason, Uber doesn't include the map in whatever pops up. Customers even care about your acceptance rate, though they may not realize it at first. When it comes to making money in the gig economy, food delivery jobs are incredibly popular. Can you get in trouble for rejecting too many deliveries? A due time is never displayed for drivers. PSA: Acceptance Rate Does not matter. They provided an estimate of distance and time. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. My acceptance rate is low for my are as well and I live in upper west side manhattan New York like I would get a lot deliveries for $5-9 to travel like 6 miles including a $1-$4 sometimes even lower than that. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. It's impossible for there to be an eight dollar tip on that offer. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. Then once one comes through with a good delivery, I turn the others off and complete that delivery. This is similar to DoorDashs acceptance rate since you cant face deactivation on DoorDash even with a super low acceptance rate. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. Some will only take offers that pay a certain amount of money or more. That trial seems to have ended. That would tell me it's less likely to be happening. Doordash is very clear what the standard is and the Doordash app displays current completion rates. If so, its calculated as Accepted deliveries divided by order requests sent to you. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. In general, the estimate isn't far off, though in my experience the actual time to complete is often a few minutes longer than the estimate. Others suspect that order frequency slows way down once someone's rejected orders. I turned this down. A low offer meant a shorter drive. The thirty seconds or so that you wait for it to time out is thirty seconds that you can't be receiving the next offer. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits!
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