2.3. Download You may get referred to the digital service where if you type in your address it gives you your collection day and what to put out. The bin is damaged and emptying it would pose a health and safety risk; or Based in Croydon and edited by Steven Downes. To find your local library and opening hours, visit the council website. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. The bin(s) remains the property of the Council at all times. The Service is not available for all households eligible for a kerbside household service. For an annual subscription, residents will be provided with 26 fortnightly collections of garden waste over a 12-month period. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre Then it is easier for them to return the bins to the right place or for you to find them if they dont. ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. Bin "Fullness" reading at time of collection (if available). which may be legally privileged and/or subject to the provisions of If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. Arrange waste collections in your location. (05798215). In Croydon we are currently recycling 40%. The council are therefore currently in breach of the Freedom of Information Act 2000. Veolia has been known to fire employees after specific complaints. I requested a download of all Collections made from Bigbelly bins since All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Bin Location (Lat / Long coordinates) It is then sent to a composting facility where it is turned into a soil improver. We can provide extra bins for new waste streams to encourage recycling. On receiving your request for an Internal Review, I contacted the Director https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. 12.1. TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. The percentage of waste recycled in the borough has risen consistently, reaching an impressive 44% in 2011. The Council (via the Contractor) will make every effort to carry out collections on your collection day between 6am and 8pm. For more information about Canterbury-Bankstown's residential waste and recycling services. information requested. send you a fee notice and we will require you to pay the fee before 6.2. https://www.whatdotheyknow.com/request/b http://www.croydon.gov.uk/email-disclaimer, New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. The chargeable garden waste Service is available for use by and payment from domestic households only. You can help the crews by labelling your bins with your house number. Council tax department has never ever even had the professional courtesy to reply t any of my emails .Nolan principles are :1. 1.4 Accountability Occasionally the Contractors delivery to you may be affected by a Clause 13 event. Installation date I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. NOTE: Please do not edit the subject line when replying to this email. 6.11. 7.7. data that you have. They had changed the scheduled day without notice and only placed this on their website. Births, deaths, marriages and citizenship, About the garden waste collection service, Pay for or renew a garden waste collection, Change your garden waste collection address, Garden waste collection service terms and conditions, Japanese knot weed or any other harmful invasive plants or weeds, 240 litre grey wheelie bin with a brown lid. This administration shows little care for vulnerable people, be it in this matter or the callous decision to take away the jobs of people with learning difficulties at Cherry Orchard Garden Centre. ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. Perhaps the one we got was the best in the circumstance. 5.6. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. So far I have only received a single response on 8th September stating that they will chase up the service for the data. [1]image This is included for free every time we collect any type of waste from your premises. There are three ways to report the missed collection of a rubbish or recycling bin. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! decision. 7.5. After the free bins arrive at your chosen location, fill them up with the agreed waste type. support colleagues may be working from different locations. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. Your subscription covers the emptying of your bin only once on your collection day. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. Download 3.11. data that you have. please communicate with us only by email and not by post. 1.3 Objectivity under theEnvironmental Information Regulations 2004. Croydon introduces it to the borough in 2018 Residents across Croydon have been united in their anger and frustration at the plans of the council, together with waste contractors Veolia, to QUADRUPLE the number of wheelie bins some households will be expected to accommodate. The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). DearA Hooker If it's been more than 2 days, you can either wait for your next collection day or take the waste to a household waste and recycling centre. The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. 7.2. Can you provide an update on when I can expect to receive the data requested please? Free bins. Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. The calendars not worth the paper it was printed on anyway. In this instance you will not be entitled to the Service, but will receive a refund. Maybe presented prelim findings to their peers and got approval overall to go ahead. Yes, our customer care team is based in York. We collect food organics garden organics (FOGO) bins fortnightly on your garbage collection day, every alternate week to your recycling bin. 7.9. If you are not the intended recipient, an addressing or transmission error I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. I am undertaking some research into usage of Bigbelly bins. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 11.1. View as HTML, 156K Well get you up and running in no time. Dispose of garden waste. giving feedback Reporting missed bins or crew-related issues, placing bin orders and assisted bin collection requests. Download If the bin(s) is/are contaminated with materials that are not accepted in the garden waste Service, it is your responsibility to remove the contamination before the next scheduled collection. Its quick and easy to organise commercial waste collection for your business. Once the Council has begun to provide you with a chargeable garden waste Service, the Council may cancel the contract by providing you with at least one months notice in writing. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 To contact us, please select from one of the options below. We have chased the service for the requested information and hope to be in a position to respond to your request soon. View as HTML, 92K Yes! Make sure you remain within any weight limits for the specific waste type and bin size. The annual bin collection calendar has been released, but this year the cash-strapped council is only making the charts available on its website, rather than delivering the helpful at-a-glance guide to every household. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. after 4.30pm will be deemed to be served on us the next business day. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. NEW Help improve this site by they were installed, i.e. 7. A Hooker made this Freedom of Information request to Croydon Borough Council If you are not content with the outcome of the Internal Review, you have This doesnt extend to the company that employs them. Bin must be left out to the front of the address to allow collection to take place. I have lots of admiration for the workers who clear my bins. What will the 'new' Westfield deal really mean for Croydon? services through our wholly owned subsidiary Donate and support our work. 3.12. Bin Serial Number Internal Review of the Councils response to your request for information, The bin contents are contaminated, overflowing or overweight (over 25kg); This service offers collections every 2 weeks for 71.02 a year. 6.4. the time/date of every collection made from each of the Bigbelly bins 7.1. Whatever type of waste you need to dispose of and wherever youre based in the country, well find a local solution for your waste management and recycling needs. Veolia have a 15 year contract with Croydon Council which began in 2003. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Frequent contamination may result in the cancellation of the Service at the Councils discretion. Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. If its been more than 2 days, you can either wait for your next collection day or take the waste to a, Use a Dont Mess with Croydon app downloaded, Veolia binman dies in Thornton Heath during hottest day of the year, Free microchipping & health check for dogs, 11am 3pm Thursday 22 August @LloydParkCR0, Consultation on the development of up to 775 dwelling units on Fairfield Green, 4 -7.30pm on Tuesday 2nd May 2023 at Fairfield Halls, 45 street trees were planted in Oval Road, Croydon this week, Coronation Vegetarian Picnic, 6 May 2023, Loyd Park, New productivity record at first GoodGym visit of 2023 @GGCroydon @yourcroydon, Help tidy up Addiscombe Railway Park, 2 6pm Sunday, 16 April @AddiscombePark @AshburtonPark, Ring the Council on 0208 726 6200 between 9am and 4pm, Monday to Friday. Bins ordered will be delivered within 10 working days (Monday-Saturday). View as HTML. We do not have a fax in our service. If you have any questions about your bill either email [emailprotected]or call01904 207 117 and one of our friendly team will be on hand to help. If it is any help to those who lost their jobs. 17.2. Thank you for recycling! If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. They can help with advice and some assistance to enable people to get back into some employment. After creating a waste management plan for your business, our collections will be reliable and regular. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bookmark the https://www.whatdotheyknow.com/request/b New Waste Collection Service Implementation Costs, Planning Application 80 Riddlesdown Road (18/00812/FUL) Pre-application advice, The removal of Litter bins from Norbury (London Road area), Environmental Issues (Litter, Fly-tipping, Graffiti, etc) reporting data. The contract price has been squeezed to pay for social services and crew members are working to very tight timetables. . This email contains proprietary confidential information some or all of Most Mondays they have the Department of work and Pensions Disability Employment Advisors on site from about 10.00. Please notify We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. Thank you for your request for a reviewreceived on10 November 2021. Yes! Please pass this on to the person who conducts Freedom of Information reviews. 6.9. No Tag left on Bin Handel saying why?? located in the, After over 3 months, I hope you can understand that this is not an Should you have any difficulties with reading the spreadsheet kindly 5.1. We apologise for the delay in responding to your request. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. We are dealing with yourrequestunder theFreedom of Information Act Non existant = not existing or not real or present. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. Lost property cannot be retrieved and will not be compensated. If you find that a bin is damaged on delivery, you have the right to request the replacement or repair of the bin(s). Disclaimer: This message and any reply that you make will be published on the internet. View as HTML. Please find attached our response to your request. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. 3.1. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Thank you for your request for information that was received on2 August I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. They mean that residents will no longer need to log in to My Account to complete these simple tasks. provided additional information in answer to the issues raised in your And how come he cant provide this while he circulates his monthly propaganda leaflet? In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. Click here to find out more about recycling in Croydon. We accommodate all kinds of trade waste. Croydon Council. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. 5.5. and a limited company (03277032). Still impossible to access green waste via Veolia though. Internal review acknowledgement letter Hooker.docx, 282K Your donations keep this site and others like it running. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. Internal Review. Really ? 9.1. Based in Croydon and edited by Steven Downes. Change), You are commenting using your Facebook account. and a limited company (03277032). One has to question their priorities when it comes to making cuts. A site to help anyone submit a Freedom of Information request. New Customers If you would like to become a customer, please follow the link below to contact a member of our team. Please note that in some cases publication of requests and responses will be delayed. We provide commercial Croydon has regularly been one of the best performing boroughs in London when it comes to recycling. 6.7. If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Click here to find out when your bin collection day is. We apologise for the delay in responding to your request. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. About the garden waste collection service. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. SocietyWorks Ltd http://www.croydon.gov.uk/email-disclaimer, 2.5M This service costs 71.02 for one year for one bin. In this case, the Council will refund the payment made for the garden waste Service. The Seven Principles of Public Life --------------------------------------------------------------------------, DearA Hooker The principles also apply to all those in other sectors delivering public services. We do not have a fax in our service. Thank you. Food waste collected. Paper and Card collected. General Waste MISSED ????? located in the, After over 3 months, I hope you can understand that this is not an Croydon Council has admitted that it has been running a sub-standard public contact service for years. 3.8. At least until their is a decent integrated system that caters to all requirements within reason. There are some things the Digital review team have got done and have improved what is there. (please insert mental image of a raspberry). will communicate electronically only. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. Download Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Customer. The garden waste service costs 65 per bin per year. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. Our lawyers and In your request for Internal Review, you asked the Council to reconsider Existing customers: We sent you an email on Wednesday 9 November explaining how to manage your service going forward. A page has been set up where residents can simply enter their post code,. Bernard Weatherill House, 6.3. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Our lawyers and Before the Council begins to provide the chargeable garden waste Service, you may cancel your Application within 14 days of making payment. Once the service has commenced, the Contractor will deliver your bin(s) within 10 working days (Monday-Saturday) from receipt of your paid application. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. However, there may be delays due to events outside of the Councils control (see clause 13). 8.2. is a registered charity in England and Wales (1076346) Report a garden waste collection problem. 2000andwe aim to senda response by30 August 2021, however due to the We couldnt load the mail server logs for this message. The Council shall use reasonable endeavours to complete its performance of the Services within the time agreed as set out within this agreement; however time will not be of the essence in the performance of these obligations. I attach above a spreadsheet showing the information you have requested. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. We couldnt load the mail server logs for this message. support colleagues may be working from different locations. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. 6.11. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. 6.10. (LogOut/ Find a postcode on Royal Mail . For proper disposal of larger items and white goods, residents can book a bulky waste collection, or take items to any of the councils three Household Reuse and Recycling Centres. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. 3.10. In some case, a fee may be payable. From the completion of delivery, the bin(s) will be the responsibility of the resident. Bernard Weatherill House Further to your email dated 10 November 2021, in which you requested an The Contractor means an organisation that has a contract with the Council to provide the Services, (or some of part of them on the Councils behalf). For more information on rubbish and recycling services, visit the council website, the council suggests. 7.3. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Legal team, Internal review acknowledgement letter Hooker.docx, 282K To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon We are making it easy for residents to get their bin calendars online this year. This email has been scanned for all viruses and all reasonable precautions However, this is not the data that I have asked for. Any email received Find out what services we provide the residents of Southwark. Freedom of Information Act 2000 We are committed to making our website accessible to all visitors. us responding to your request. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. Services: bins and recycling: 020 8726 6200. revenues and benefits including council tax and housing benefits: 020 8726 7000. education and schools: 020 8726 6400. housing: 020 8726 6100. housing repairs council homes: 020 8726 6101. leisure, parks and libraries: 020 8726 6900. Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. Pay for or renew a garden waste collection.