A few years ago Spectrum acquired Time Warner Cable. Could you please send our team a private message with your full name and full address? Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. My hardline connection to my PC never has connection issues. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Great news. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Thanks for escalating my case. In 2016 Spectrum acquired Time Warner Cable. The most recent Spectrum outage reports came from the following cities: Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Google "State call before you dig" and call that number. -HB, I understand the frustration that issues on the account can cause. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Aug 20, 2012 at 18:50. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Shameful. Add a comment. As a result, you have been temporary blocked from accessing the website. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. It is the second largest cable operator in the United States. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. And I have a very loud mouth. just taking a moment to say that @GetSpectrum sucks. Ensure you are first signed in, then you will see an icon at the top right of your page. The first step is to be sure you know the difference. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. 3+ month old thread being closed due to age. After spending 45 minutes and 3 service people, I am exhausted. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. We have called and spoke to multiple, nice service reps. $55 in monthly increases over less than four years. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Is there a generic term for these trajectories? The third picture shows two boxes and more wire tangles. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Click the "direct message" icon. The "Xfinity Support" graphic replaces the "To:" line. The best answers are voted up and rise to the top, Not the answer you're looking for? Spectrum serves homes and businesses in 25 states. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. @GetSpectrum Your letting me down! Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Try visiting the following official links: We are happy to look into this further. Spectrum tech caused this and just left, who does that? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. . Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. @Ask_Spectrum We have DMd for 2 days. @GetSpectrum The WORLD has a pandemic and you raise rates? It's your service or modem. How to combine several legends in one frame? Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. @Ask_Spectrum we are trying to watch the congressional hearing!!! I must say the third young man was very helpful and didn't try to pawn me off on someone else. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. A minor scale definition: am I missing something? paulbfagan 3 yr. ago True! Thanks for escalating this Rustyben. Typically there is contact information on the pole itself referencing who "owns" the pole. Having problems? However, they didn't prune anything near the cable. Say "No account." They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. I hate your company so much. @GetSpectrum Literal internet disconnects every 25-45 mins. Having problems? @Ask_Spectrum outage again in Brooklyn. So we checked and discovered she may have to pay for the repairs, unfortunately. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Customer service has been useless!!!. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. ^JC, We are glad that this working and apologize for the inconvenience. We miss Time Warner. Some problems detected. In most cases, these lines are installed when your home's being built. No one out at all. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. Asking for help, clarification, or responding to other answers. With our new Xfinity support direct messaging, you do not need to input the name of a person. Shameful. Some utility companies mark or paint their lines. Realtime status of outages and problems with service providers. Question About Spectrum Voice (Landline) Caller ID Information? Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. When asked if you want to order new service, say "No." .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? My hardline connection to my PC never has connection issues. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Call us anytime at. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Custumor service pretty much gave me an "oh well, that's what it is" response. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . ET. Cookie Notice Verizon service typically comes in underground, he said. @GetSpectrum what the hell!!! It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. @GetSpectrum SERVICE IS ******* ***. That said, cable lines tend to be buried fairly shallow. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Mastering the fine art of adjusting bifold doors. If wires are coming in off a pole, the very top wires are Pepcos, she said. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. However, its critical not to cut into a power line, as you know. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. For more information, please see our If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. I filled and reseeded and you wouldn't even know it was there. Please send me a private message and include your full name so I can assist you. Even after speaking with him. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. what number and what do i say to get in touch with people. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. How can I mark capped drip line outlets from irrigation systems? Using an Ohm Meter to test for bonding of a subpanel. It is the second largest cable operator in the United States. Realtime status of outages and problems with service providers. If youre not using either, you can just take them down and throw them away, Williams said. Called xfinity x7!! You can click my name (ComcastJoeTru) to view my profile and send me a private message. It looks like you're new here. The following are the most recent problems reported by Spectrum users through our website. Pepco has pictures on its website that can help you identify the power-system components. Hed cut them and strap them back as far as possible. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. "Signpost" puzzle from Tatham's collection. Very reliable. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Just select Xfinity support and you will be able to speak with the next available specialist. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. that's ridiculous and you won't be keeping me as a customer. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Outage reports and issues in the past 15 days originated from: Tips? I'll have to give it a shot. Privacy Policy. . He would also remove the phone and cable boxes and all the wiring once connected to those services. Williams charges $95 an hour. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! They can resolve the problem. Your service is a joke. - BMitch . We look forward to meeting you there! The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. @Ask_Spectrum why ******** do yall keep raising my bill? Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Can someone explain why this point is giving me 8.3V? i need someone to come out a fix it, who do i call? California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Criterion Digital 2023. Where is the line down? Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. An underground cable line normally brings Xfinity services to your home. So, the bigger question, why does it keep happening? Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. One box was for phone service, the other for cable. What does 'They're at four. @GetSpectrum internet out twice today so far. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. All rights reserved. A few years ago Spectrum acquired Time Warner Cable. A tree in my back yard has two large branches resting on the phone/TV cables. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Remember: This number is just for unburied ground cables. Then, to let us know why you're calling, say Line is down.. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Frustrations? Latest outage, problems and issue reports in social media. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. We have called and spoke to multiple, nice service reps. All rights reserved. She said ever . $80 a month for JUST WIFI? A: Cable and phone wires dont carry current, so its safe to remove them. Generally, you'll have to pay the utility to move it. @GetSpectrum what the hell!!! Terrible service I want a credit for the downtime and the poor service. From there, click the 'New Message' icon. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. It's not them. Share them here. delays are possible. X | `>`. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Is it in the street, your yard, etc.? To see the lineup available at your location, click here. i tried calling them but they just say they are restoring outages for people still. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. All numbers are for sales or troubleshooting services. An official employee, such as myself or whoever is first available, will respond. I was wondering if I could just pull it up and rebury it myself. No one has been out to my property to address the downed exposed lines. ', referring to the nuclear power plant in Ignalina, mean? I have a problem with Spectrum Need for water pressure regulator when increasing supply line. Learn more about Stack Overflow the company, and our products. It is the second largest cable operator in the United States. Meyers story isn't the only one. Im sorry. power is back on but no internet. Useful comments include a description of the problem, city and postal code. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. What happens when the person who buys your house calls for a locate? rev2023.4.21.43403. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Now I'm furious. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Users are reporting problems related to: internet, wi-fi and tv. My home has a similar issue with both Spectrum cable wires and . Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Enter another ZIP to see info from a different area. Thanks for contributing an answer to Home Improvement Stack Exchange! This option is available 24 hours a day, 7 days a week. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Now I'm furious. Thank you for making this comment and letting us know about this line. By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Let us know. You may want to contact Verizon to report low hanging cable lines. In most states you need to call before you dig. The owner of the cable needs to be involved. And, no answer.". The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. Share them here. The question will be if enough slack is in the line to even move it a few feet away from the tree. If there is a weblink to report these issues, please send it to me. I don't think this is allowed. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Criterion Digital 2023. I was patient before. Latest outage, problems and issue reports in social media. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. If you are having issues, please submit a report below. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. For new concerns, please create a new topic in the appropriate forum. Please send us a Private Direct Message so that we can get started on addressing this concern. -HB, I understand the frustration that issues on the account can cause. I was patient before. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Even after speaking with him. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. STOP WITH THE EMERGENCY ALERT SYSTEM!! 2. I can't go anywhere else to work for obvious reasons. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Strangers rallied to help. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? It's not my router. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks.
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