Your account is set up as TV store only and a TV account should be set up as multicast. You may be able to change the hard disk inside. 02:18 PM. 04-04-2020 15-12-2020 A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. BT TV. OpenReach engineers to the house. 14-12-2020 20h56. 17h07. This is the first problem that's a bit of a killer :-(. The YV persistently tells me it can't connect to the internet. I've seen a packageremoved when a fibre upgrade has been done. The guide works fine, as do the catch up players. I'll let @JohnC2 as he isn't in the office today. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. mode 4 (interenet reset keeping recordings) are the ones to consider. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. YouView TV Ltd 2023. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. When I powered it back on, it seemed to work again. 21h23, on Release both buttons a few seconds after the BT logo appears on the TV screen. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. This can be causes by it being knocked while it was turned on. YouView TV Ltd 2023. We need to access Maintenance Mode from the start up screen. I'm really glad to hear you've received the new box and all appears to be well. If youre using Powerline adapters, make sure these are connected also. This will keep your recordings but you do need an internet connection for it to work. We haven't changed anything. From My Account you can also check your connection and test your line for any issues in the Service Centre. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Thanks for posting back with what seems a positive result. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Some would say that yours has done well to last three years. p.s. A YouView Box FAQ. I believe there is a maintenance mode which you can get into, which may give you more recovery options. It just seems to get stuck on the YouView loading screen forever. It is a bt youview box. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . please let us know how you get on with a 4K recording. If you speak with our customer loyalty teams they can add This to the account for you. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Thats not meant to happen. 04-04-2020 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on 22h00, on on 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. TalkTalk is sending a new TV box. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 04-04-2020 By selecting Accept, you are agreeing to our cookies. Select Update Software. Ive done a factory reset to no avail, any ideas? - edited If youd like to join in, please sign in or register. Any suggestions/information gratefully received. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Go to the main menu by pressing the blue Home (or YouView) button on your remote. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. on As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Ive made quite a few recordings, although none in 4K yet, all with no problems. on on On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. 12:54 PM, on If you're not and you don't, it's time to go shopping. All rights reserved. T1000 boxes have a reputation for premature hardware failure. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. 06-05-2019 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 20h29. If not then I'll go for the full factory reset deleting recordings. 03:34 PM, on Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on 11:52 AM. Thanks for your time and help. . Youview Box stuck on please wait. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. on Glad our loyalty colleagues were able to help. (Yes, I have pressed the 'Me Too' button.) 17h30. 11:35 AM, on Me too, on my DTR1010. It also failed any recordings set up remotely or more than 24 hours in advance. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. At that time, I switched it off and left it unplugged for a minute or two. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. When I powered it back on, it seemed to work again. Yes everything seems to be working correctly. on Factory reset, delete recordings. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. 01-05-2019 Hi John. 25-04-2019 Go to the Information & Reset sub-menu. on on 04-04-2020 They are known for gradually dying like this. YouView+ UHD box stuck loading and needs full factory reset. 14-12-2020 It is strange because the catch up players work fine. Hello. More info. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. I can't tell you what the model or software . Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Release the down button and press the power button to say yes. We followed the user guide instructions and Googled every possible solution without luck. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. I am now trying a full factory reset. 15-12-2020 Hi, no I don't have a subscription. Thanks in advance for any help you can give, on It is described at . Either way, the box is effectively dead. The broadband still keeps dropping. 23-04-2019 If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. 04-04-2020 is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 9h11. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Re: YouView+ UHD box stuck loading and needs full factory reset. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. Welcome to the Digital Spy forums. Until I saw this thread, I was blaming that for this symptom. The different options available are displayed below. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. It took 2 full resets before the box started working again. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 14-12-2020 please let us know how you get on with a4K recording. See our connection guide. Are you familar with perforing maintenence mode resets on Youview boxes? (Yes, I have pressed the 'Me Too' button.) Thanks. The aerial cable is securely connected to the Aerial In/Antenna In port. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Within three seconds press and hold the power button on the front of the box and hold both buttons. The Ethernet cable is securely connected to the Ethernet port. Read our cookie policy. 10h40. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. To check for a software update, follow the steps below: Press the YouView button, select settings . on Do you have a current BT TV subscription? We have a tv contract with bt. 04-04-2020 I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Select Software Information. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Luckily I managed to watch other recordings on catchup. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. You view box stuck on loading page. http://videos.youview.com/support/maintenance_mode.pdf. IThanks for that, I'm surprised it lasted less than a year. All Rights Reserved. For help with your TalkTalk TV box, channels and apps. Many thanks. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. My YouView box no longer starts up. Yes I received my new box and it all seems to be working fine. Make sure you keep the box in standby. 14-12-2020 David You do not have permission to remove this product association. If it does then you have the original Humax DTR-T1000. Thanks. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. 03:09 PM. 24-04-2019 17h17. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 04-05-2019 A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. on p.s. I would still be inclined to get it replaced under warranty. YouView TV Ltd 2023. 02:48 PM, on I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. It looks like you're new here. Until I saw this thread, I was blaming that for this symptom. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi John. 04:00 PM. It looks like you're new here. 01-05-2019 17h05 Myview recordings and scheduled does the same. Unplug and reconnect power to yourbox. Then find your instructions below. Internet/USB Recovery, keep recordings. It is a bt youview box. on I've got a load of recordings I can't access. Switch power off by removing the power cable. Give it a couple minutes to get itself ready and then it should load as usual. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Worked fine until last night. You can restore your box back to its factory settings, letting you start again from a clean slate. Worked fine until last night. Are you currently in a TV contract with BT ? 14-12-2020 Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. 9h42. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? You can print a freepost label to eturn the box if you wish. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Hi, thanks for your reply. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 16h45. 8h37. Registered in England. This happened to me a couple of weeks ago. Hi, im hoping someone can help me please. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Not sure what box model you have? Hi@SiGreenwood Did you receive the new box OK? By continuing to browse, you are agreeing to our use of cookies. There are various different levels of reset modes 2 (factory reset keeping recordings) . With regards to the non loading, this is normally a sign of a catastrophic failure. This can be causes by it being knocked while it was turned on. 16h55. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Factory reset, keep recordings. By continuing to browse, you are agreeing to our use of cookies. Switch on the power switch on the back of your box and a red light should appear on the front. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! It just seems to get stuck on the YouView loading screen forever. Internet/USB Recovery, delete recordings. More info. Check here: https://community.bt.com/t5/notes/privatenotespage, on 04-04-2020 This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 05-07-2022 15-12-2020 you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . At that time, I switched it off and left it unplugged for a minute or two. Sorry you are experiencing a problem with BTTV. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Me too, on my DTR1010. Once you have had a chance to test it out post back and let me know how you are getting on. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Remember all of your recordings and personal data will be deleted. If you look on the public YouView forum, there may be posts there showing you how to do it. 12h21. 12h01. I will also have had a BT Youview box from BT just under 6 months now. All rights reserved. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. My husband . YouView TV Ltd 2023. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. - edited Need help with these connections? Hi@SiGreenwood thanks for sending over your details. I'm really glad to hear you've received the new box and all appears to be well. We use cookies on our website. Post back and let me know. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. OpenReach engineers to the house. Update: Looking at some of the advice on this site, I have tried some of the reset options. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. We can't get past the message Freeview Loading. 17h00. In the latter two cases, a message on-screen literally says sorry, selected option failed. Youll be greeted with a friendly Hello telling you that your box has restarted. Model number 91-00438. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. mode 4 (interenet reset keeping recordings) are the ones to consider. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Mine has just started doing the same thing. Any advice would be appreciated. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. This first happened about a week ago. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Hi, my youview box is stuck on the loading page. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. on 04-04-2020 on I've tried that about 15 times now, to no avail. Follow these steps: Turn the power on using the switch found on the back of your box. on Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I've sent you a Private message explaining how you can contact the forum moderation team. To have two die on you like this sounds like very bad luck. Already know your box model? I have had a retail Youview box almost two years now and have had very little problems with it. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 05-07-2022 I've tried all the options on Matainence Mode and get an error all the time. Thank you so much. Only change is that I had to switch channels on broadband recently. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. I've arranged for a replacement box to be sent and returns packaging to return your existing box. The broadband blue light isnt coming on either. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Update 2: Have tried software reset (recommended) and both factory reset options. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I take it you arent on a YouView contract with Plusnet, or you would have their box? Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. You would be indeed wise to get your money back. It is described at. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ.
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