Commissions do not affect our editors' opinions or evaluations. Sub-Category: Other For credit cards, you are not liable for any unauthorized charges if the theft involved your card number and information and not the physical card itself. I have already filed the chargeback and I will not be deterred by your policy of threatening customers. so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. Please view our advertising policy page for more information. Who is ED Magedson - Founder, Ripoff Report. CALL YOUR CARD COMPANY TO DISPUTE THE TRANSACTION After attempting to reach stubhub customer service through the phone, email, and on Twitter with no luck, I disputing the transaction with my credit card company. I want reimbursement for tickets and hotel. I do not agree with this because they are taking our money when the concert isn't even here yet. Generally, you should begin collecting documentation of the dispute as soon as you have an idea that something is wrong. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. "A calm, warm tone may encourage that front-line employee to advocate on your behalf or connect you with the powers that be.". OK, this is complete and utter nonsense. in your letter below) into not using their only remedy. You should have the option to opt for a refund on the StubHub wallet page in your account on the desktop site. $4000 later! Examples of suspicious transactions may include: The cardholder is charged for goods or services outside of and apart from agreed upon times and methods. If it appears invalid, the claim will be denied. In order to approve or deny a dispute, the issuing bank will scrutinize the cardholders claim. Your bank may make you wait before funds from a deposit are available. Remember that usually, you can only dispute charges that have already posted. Considering the cost involved in filing a chargeback, it may be more cost-effective to them to simply eat the losses. If you have AmEx, you're golden. I posted on stubhub a ticket I forgot I had sold elswhere already and it got sold on there as well. Here's how: After signing in, find and select the transaction you are concerned about Review the transaction details and click Dispute Transaction to start the process Answer a few questions, review your responses and click Submit dispute This is a growing problem that negatively affects everyone involved: it raises prices, causes market insecurity, and can even cause supply chain issues. What Happens if You File a False Chargeback Claim? Most banks have a toll-free fraud line that is available 24 hours a day, seven days a week. Either its at a merchant you dont recognize, or its for a purchase youve made, but in the wrong amount. SnooStories628 3 yr. ago Thanks for the information! They need to compile evidence, which may include: These are just a few examples. Shame on you StubHub. This article has been viewed 6,135 times. File your review. Thanks to all authors for creating a page that has been read 6,135 times. entities, such as banks, credit card issuers or travel companies. Fraud Detection: Here's How Merchants Can Stop Fraud in 2023, How to Dispute a Charge: 5 Essential Tips for Consumers, 18167 US Highway 19 N For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I also sent the dispute letter to their legal department. In fact, COVID-19 has led to an increase in chargebacks as . Knowing how and when to use chargebacks is one of the ways in which you can become a more savvy consumer and user of credit cards and financial products. These cards offers 2% cash back on most, if not all, of your purchases, but some come with caveats. I never intended to purchase these tickets. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). The bank gives the information a preliminary review to see if it's complete, concise, and compelling. Visit a branch in your neighborhood or further away. Attach any evidence you have regarding your problem with the product. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! I never even saw the second screen but if you had Amazons policy for OneClick then there would be a one hour period in which a customer could cancel the order. Get an idea of what you can be approved for to confidently apply for credit cards. My complaint has nothing to do with the selling price of the tickets you stuck me with via email. This happens most often with small purchases, where the overhead of contacting the merchant and investigating the chargeback would be far greater than the amount of the purchase. https://www.ripoffreport.com/reports/stubhub/internet/stubhub-why-doesnt-stubhub-allow-charges-to-be-reversed-in-the-first-30-60-minutes-inte-1275595. They say this is impossible, but is it really? These laws govern both credit and debit card transactions. 2. That has nothing to do with my complaint. A bank might issue the cardholder a provisional credit while the claim is investigated, even before a chargeback is approved. How much of your loss you'll be responsible for depends on whether the fraud involved an ACH transfer, check, credit card, debit card or ATM card; how quickly you reported the fraud; whether your account is in good standing; and whether you were negligent, among other factors. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. [1] Most often, after collecting your reason for disputing the charge and supporting documentation, your bank will submit your chargeback to the merchant. Your first course of action should always be to reach out to the merchant in cases of billing error or order issues. Usually, there is a Dispute This Charge option when you expand a specific charge. And most companies will work with you to try and fix the problem without getting the credit card issuer or payment network involved. Under the FCBA, you are entitled to be able to take action against a card issuer in circumstances for these types of charges: This means that you cant dispute a charge just because you are dissatisfied with a product or service or didnt agree with an authorized user making a certain purchase. However, there is an option in those cases with your credit card company: issuing a dispute. Internet. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? So I was browsing tickets recently and clicked on the tickets to see what they would cost with fees and taxes included. Aaron is an avid global traveler and miles and points enthusiast. If you prefer to bank in-person, some branches still have open lobbies, despite the current public health crisis. A credit card can be preferable to cash for covering wedding costs. The card network makes a final ruling. Its important for cardholders to understand their role in the bank dispute process. It may not be copied without the written permission of Ripoff Report. The merchant failed to provide the goods or services promised. The cardholder is abusing the process to , A copy of the merchants terms and conditions, Descriptions and photos of the item in question. Instead I had to follow this link and log into my Chase account that way in order to start the process of disputing a charge. Ferndale WA. info@chargebacks911.com, Vantage House Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on its website. Often, the easiest way to resolve a billing dispute is directly with the merchant in question. Some still require cardholders to call their local branch. On American Express' website, when you view your transactions there's a little button with each transaction that lets you start the process of disputing a charge. Solutions for your business are just a click away. For others, the process can be initiated with a few taps from the banks mobile app. After you have submitted your chargeback request, your bank will provide written confirmation of your request. Editorial Note: We earn a commission from partner links on Forbes Advisor. If you're a cosmetics connoisseur and are looking for a way to build credit while upping your beauty product game, the Sephora credit card may be for you, but redemption options are limited. Neither the merchant nor the cardholder are invited to provide input at this stage. This FREE paperback book is your guide for preventing chargebacks and, when they happen, fighting them more effectively. Please share a few details and we'll connect with you! It could be pulled from the merchant account reserve on file with the bank, or directly from the merchant account. StubHub claims 100% customer satisfaction, but refused to refund me even $1! Use standard business format for your letter. Despite the many hoops they must jump through, however, the process is surprisingly straightforward for cardholders. This site does not include all credit card companies or all available credit card offers. As a user of credit cards or other banking products, your ability to issue a chargeback is one of the most important tools you have to resolve billing disputes and undo fraud. Now, this step isnt required to dispute a charge with your credit card company if the issuer has other avenues to request a dispute. Any evidence of activity that the cardholder themself did not make or approve a transaction could motivate a bank dispute. Any purchases you have made will become frozen and you will no longer have access to the tickets you purchased, nor will you have the ability to purchase tickets anytime in the future. Last Updated: March 29, 2019 By doing that, apparently I became a one-click user of their site without actually requesting that or agreeing to that. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. It took just a few minutes of explaining the situation for my card company to refund me and initiate their disputed claims process. Overall, there is little evidence that detox diets help eliminate any of these compounds. Has anyone else received this email? Dial +1 (866) 788-2482. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. I spent the entire concert trying to reach someone in customer service (never happened) while the confused venue ushers seated us in one of the last seats on the floor farthest from the center (the last 3 seats in the row to be exact). Spectrum Cable Spectrum Came into my home, damaged my PC and leaves me screwed. You are sorry my tickets did not sell at the price I wanted? One of the most common reasons a cardholder may request a chargeback is the identification of fraudulent or unauthorized transactions on their account. and our Dont click on those slick Ads! The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud. I immediately (within SECONDS) opened a chat window and asked them to reverse it, and they refused. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Send multiple email messages. For TPG readers, this could also apply to certain extreme situations in trying to get refunds from airlines or other common carriers. Stubhub refuses. Offer ends 5/3/23. Secondary coverage is common, but primary coverage can offer more protection. The merchant and their bank will then have a period of time, usually around 10 days, to respond to the banks inquiry. Many may wonder what options they have for getting those errors fixed if the merchant is unwilling or unable to make the necessary changes. You should only dispute charges in the appropriate circumstances outlined above. I know you will argue otherwise, but there is nothing about your use case that prevents you from adopting Amazons policy. Contain mathematical or accounting errors, Do not list post-purchase credits or returns, Do not reflect an established change of address, Failure to abide by codes and regulations, Transcripts of conversations held with the merchant. In addition to writing for Forbes.com, Aaron is a full-time professional advisor to Fortune 500 companies at a global consulting firm. For example, the Federal Trade Commission has a letter to dispute billing errors available at. At this step, the acquirer receives and reviews the information compiled by the merchant. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Shohrab Chowdhury Shorab, Mohammed Shohrab, Shohrab Bengali Heed this warning about Shohrab Chowdhury. They love to tell people they aren't covered by certain laws and regulations when that is not true. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He is a liar and a total joke. To dispute a charge and submit a chargeback, you must identify the transaction in question and work with your credit card issuer to initiate the process. Keep receipts, photos and any communication youve made with the merchant to try and resolve the issue. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. Please do not do business with them. The APR is one of the most important things to know about your credit card. Still a little confused? Finally, chargebacks are intended to resolve legitimate billing errors. Their product sucks. A chargeback occurs when you successfully dispute a charge on your credit card. Show customers why they should trust your business over your competitors At some point in the past, StubHub saved my credit card information. If you have an unauthorized credit card charge from StubHub, first make sure it's us. If you review the clickstream on your site that led to my unintended purchase, the selection of the product happens (you call it Checkout but at that point the seats/product has not even been selected) then my presumption is that the next screen is a One Click final purchase (but only if a credit card or PayPal account is on file already). The industry has come to term this type of abuse friendly fraud. If you abuse chargebacks, you can expect that your bank will take action against you including closing your account. Billing errors can account for charges that: These are any goods or services that did not arrive as expected, or which didnt live up to the promises made at the time of purchase. The customer's only remedy with StubHub is a chargeback, and you are trying to bully people (e.g. I want my $600 back, and I would like you to consider fixing this problem on your site so this does not happen to other people. The ability to resolve billing disputes by issuing chargebacks is one of the best reasons to use a credit card for your daily purchases. This is why (in contrast to Amazon) pretty much every online review I have read about StubHub is terrible. If I had refused to sell these tickets and let them go unused, we would be arguing over $1400 instead of $600. Because of their exorbitant fees on both the buyer and seller, in addition to having to sell the tickets at a loss, this accidental click cost me $600 which I am now protesting with my credit card company.
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