By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I paid for PCS to deliver me a PC which they haven't, it has gone missing and the fact alone that it's missing and unaccounted for leaves me not to trust the product and entitled to a refund, hopefully anyway. - In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance. Our site uses cookies to give you the best experience on our website. Thanks, The Boards Team. We often link to other websites, but we can't be responsible for their content. Not only should that be frowned upon for obvious reasons, we're currently experiencing 50mph winds with wheelie bins acting like kites. We used the shipping company DPD, who I have always thought were very good in the past. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost. Cancel anytime. Energy and Digital products are not regulated by the FCA. Nothing being done properly. You have already failed to deliver on two arranged dates (27 Aug & 2 Sep), and now, after finding my parcel, instead of delivering on 10 Sep as I was informed, my parcel is in fact being returned. Save up to 20% on your shipping invoice through automated refund claims with LateShipment.coms parcel audit software. To make this possible, you need to inform the company you booked the service from as soon as you notice that something is wrong in the tracking system. Right now the seller has raised a signature dispute with DPD but I've been told this is a lengthy process. How about contacting the sender and saying Hey we screwed up this delivery, please send it back to us so we can try again. Select. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Youll also get notified whenever we broadcast a new webinar :). I spent another hour on the phone in queue to get to speak to Paolo at PCSPecialist who said he'd open up a ticket with DPD and get back to me this evening with some sort of update. looking for misconfigured or infected devices. UK; Europe & International; DPD Pickup; Service - Latest; Air Transport Surcharge; Delivery . If UPS have failed to deliver your parcel or you think the package was stolen, you can make a claim. type your name ONLY The really annoying thing about this case is that DPD delivered a separate package from a different seller and have the same signature/initials for this (which we got fine). I've got in touch which pc specialist to ask for a refund so i can go and buy with a competitor who hopefully won't lose a 2k order so easily and will maybe get in touch with me to let me know what's going on if that ever where to happen. I used PayPal for the transaction if that matters. Right now things are pretty damn wrong though, so almost anything would be progress. The fastest way to contact DPD. A used car? I'm frustrated that I was told someone would get back in touch with me today to give me an update which they did not. An absolute embarrassment. I submitted the form, it sent an email. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. Enter your parcel details hereto find your estimated time of delivery. Claiming DPD compensations regularly can help your business to easily save . Make it right for DPD is a web form that throws an error. Add one or more shipping carriers you use to automatically recover refunds. If you want the smartwatch badly then by another if you have the money and this time use your credit card or debit card and then you stand a better chance of getting a chargeback from your bank. DPDs make it right complaints procedure vomited a digital error back into my inbox and then nothing else happened. - The actual value of the parcel is paid up to a maximum of EUR 520.00. It might take a while for the company to consider your parcel as lost. Wow serious business!! For more information, please see our You may only use DPD Tracking to track your parcels. Currently, for DHL Paket international, the maximum liability is 205,63 for a maximum weight of 31,5 kg, and up to 500 in case you have booked premium service. So I popped out only to find there was no parcel! The standard process will be an investigation where the courier will grill the driver about the parcel and see if they can be located, if it can be then a delivery will be re-arranged to the customer. Just because you send a letter of claim doesn't mean you have to follow through but at least you have got things going, Copyright Reclaim the Right Ltd - reg: 05783665 I have been fortunate enough for this to never happen before, especially on expensive products and was wondering if I should do anything else on my side or twiddle my thumbs and wait for DPD to "resolve" it? Now I've received a letter from Delivery Investigations LTD asking if I received the initial parcel, which I didn't. There's no contact number, email, or website for this company and want to know how intrusive an investigation might be. Slightly annoying that there was no phone call, no calling card left etc, but never mind, not a big deal. Compare The Market Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution (Firm Reference Number: 778488). Archived post. So as the title says Dpd have said my package has went missing in transit and they've no idea where it is an are investigating. For a better experience, please enable JavaScript in your browser before proceeding. What if you could wave a magic wand to transform one time buyers to repeat customers? We're here for you! what are my rights? The call center lady went back and forth for a while about the five pounds but eventually told me the best she could do was re-arrange delivery for the next Saturday. You can open an enquiry on the DPD website for a missing or damaged parcel. It's out of warranty so we had choice of either shipping it to them or them sending out an engineer to repair, the latter being more expensive so we chose to ship it. Please enter the email address you used to book the parcel and the DPD reference number. We invite users to post interesting questions about the UK that create informative, good to read, insightful, helpful, or light-hearted discussions. DPD will be able to confirm once Ive finished there investigation which they will then contact PCS to inform the outcome who will then contact you. Was expecting an Amazon delivery today. - You must notify us within 28 days from when the parcel was collected or received by us. In that case, it's best to contact the sender of the parcel. Buying any goods or any services??? Share the love Tell a friend about the Consumer Action Group - your National Consumer Service, Are you buying a used car? Join us in this session where we unveil all the secrets that your shipping carriers dont want you to know. Sad to see so many posts with similar issues as me! I'm just looking for some advice from people with maybe similar experiences. Some would say theft charges should have been pressed. The End. Trigger automated tickets for delivery-related issues to proactively and quickly resolve customer issues. In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address. Not only that, monitoring and claiming refunds regularly help you receive better performance from shipping carriers which results in successful last mile deliveries. Some of the most common DPD tracking statuses are: DPD transit status - means that your parcel is being moved between two warehouses or to a DPD pick-up or drop-off point. In case something is wrong with your package, you can either submit the complaint directly online or call GLSs hotline in the respective country. Try now at zero out-of-pocket cost. Chat to us. I dont get how you lost my money. Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. If your parcel hasn't arrived, DPD ask you to contact the sender, who'll then need to contact DPD to start an investigation into your stolen parcel. You arent going to lose money. I get ya, a few days won't be so bad as long as it's not a process that's gonna take weeks. But only after lots of prodding and reminding was I able to get any sort of apology yeah we screwed up, thats it. Apparently my parcel was genuinely lost at this point. The milestone was reached on 30 April as 2,978 flights took off across the country.View the full article. Very pessimistic but on the experience here, probably quite realistic. - If your parcel is past its expected delivery date, you can contact us to open an enquiry. Had a car accident? For more detailed information about each courier company, check their official websites. We are business clients spending 300 monthly for 2 lines only. This seems to be a bit dramatic but frankly on the record of these people, I don't see any other way to go. what happens if they just can't find it? Alternatively sign in to your account or register with us if you haven't already (make sure you use the same email address you used to book the parcel). If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team. Complain complain complain! The reason I said gladiator pc was because I used them before and their customer service was fantastic. If you had paid by credit card or by debit card, it would be much more straightforward. Even if the parcel has already been transferred to DPD, contacting the sender is the right next step. Scan this QR code to download the app now. The PC which cost two grand was due to arrive yesterday and showed as leaving the hinkley hub on its way to magherafelt which is in the north of Ireland at 00.24 on the 16th. DPD will want more time to "investigate" and then will put we come back with the same answer. - If your parcel is past its expected delivery date, you can contact us to open an enquiry. UPS stolen package. Those ARE correct details. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I waited on Saturday for my delivery. Impossible to get Currys to exchange or do ANYTHING to help, Mobile phone I sent to Currys Carphone Warehouse for Trade-In returned with a broken screen, Post in Santander blocked my account and my daughters, Natuzzi Italia, Edinburgh - Leather Recliner Sofa Damaged on Delivery - Refused refund for faulty sofa, Post in Hermes parcels scandal continues - plus Times Radio interview audio file, Getting the runaround trying to get a refund for an order Currys cancelled, Currys cancelled my order and are withholding my money - help please, The UK Stands With Ukraine - 'Slava Ukraini'. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. My questions to anyone who reads this are - is this normal for a package to go missing and quickly turn up? 16-11-2017 5:17pm #1. ra0044. In case you live in a shared house, apartment, or close to other homes, you should check whether the courier delivered your parcel to the neighbours or housemates. If you are lucky the PayPal dispute may produce something but even that is likely to take time. We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage. You will be forwarded to the claims department if the customer service department is having problems resolving your problem. I phoned Dpd earlier today 10am approx, they said the package is missing and offered nothing other than saying this and to contact PCSpecialist. Failing to deliver as scheduled once is unfortunately, twice is starting to look incompetent. I thought "make it right" was optimistic in the. Takes less than 2 minutes to get started. Chat to us about your delivery 24/7. OK, fingers crossed. Thursday 25 August. Paolo didn't get back to me so I phoned DPD who said a ticket was opened but as yet they have no idea where the package is, it could turn up it may not turn up and basically don't contact us for updates to contact PcSpecialist. After opening the email I can see an attached image of my product in the general waste bin! GELDERD road leeds, Air India, IndiGo: New record as 4.56m Indians take flights in a day, Currys item/DPD - they failed to follow delivery instructions - parcel missing. You are using an out of date browser. I think I'll phone tomorrow and if it's not located or no updates I will open up a claim with my credit card company for a refund if PCS don't give me one however I'm pretty sure they will have to refund me and they can take it up with DPD as I have zero contract with them. Twitter - Why you should open a Twitter account, Have we helped you today? In case your parcel was delivered to the wrong address, the courier company will try to recover it for you. My parcel was supposed to be delivered, but I was at work. I find these situations totally bizarre ! Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. You can always turn to the European consumers rights for more information. Just fill in your email address below and unlock all of our webinar videos. hi, i had a delivery from GAME.co.uk via DPD yesterday, the package got delivered and signed for at 4pm by my neighbour. We need this phone TO WORK!!!!! unclebulgaria67 posted a post in a topic, April 9, JFG posted a topic in High Street Stores, March 23, 45002 posted a topic in Telecoms - mobile or fixed, February 26, 2022, BankFodder posted a post in a topic, December 18, 2021, By DPD are the ones who lost my parcel but I have a contract with Parcel2go. Im the receiver, can I request a DPD refund claim for damaged goods, lost packages, etc. Before starting any claim procedure, you have to check if the courier driver left a delivery notice at your door. I'm going to wait for the signature dispute to come back but if worst comes to the worst what options do I have? DPDs complaint procedure is a process called make it right. https://t.co/M3gkeQAvsO, Debt assignment, LBA and charge - legal query. The fact that I had paid five pounds for a Saturday delivery that had been failed three times now, and would apparently never be honored was still lost on the experts at DPD customer service HQ. I should've used them this time but went for a little bit of saving which in hindsight was silly as I saved my 100quid which isn't much in terms of a 2grand order. Because of this I had laid my bins down in the driveway to prevent them flying into the neighbours, which leads me to my next point of the bin not even being mine. Do I ned to be able to log back in? HI Feargal - we are almost in the same situation - except one of our two PCs have arrived, and is in a very sorry damaged and unusable state. Guess I'll see tomorrow, fingers crossed! Please help the CAG. I have no contract with DPD tho so surely I should be able to get a refund now and PCS can chase up their contract with DPD? They did find my parcel, but they didnt call me. Learn how to boost customer conversion rates with our last mile delivery certification. The inquiry takes a maximum of 10 days to be taken care of. This period depends on the courier company responsible for the shipping service. From service failures to invoice errors, learn how you can recover refunds for 50+ carrier errors and save up to 20% of your shipping cost. I have sat on the phone, emailed the person I was instructed to and have no reply yet at all. The courier company might still show up at the address. I complained! Registered in England No. (I spent approx 3hrs on the phone today trying to get this resolved or get some sort of update, no live chat, no email replies etc) Also hearing Michelle's story in one of the other ongoing threads it has just made me regret shopping with PCS. It might take a while for the company to consider your parcel as lost. DPDs social media presence have said they will do what they can (so far nothing), look into this and update [me] soon. -The item you sent must not appear onour prohibited items list. Archived post. JavaScript is disabled. So that is both 26 August and 2 September blown away by DPD. The initials don't belong to anyone in my household but have my surname. 1 Well DPD have no contract or obligation to me, their customer is PCS not me so they're saying for me to contact PCS as I have a contract with them. POST 177: TOWARDS BOTTOM Currys are a law unto themselves and routinely shirk from their obligations. Anyway, raise a PayPal dispute today but don't hold your breath and start taking the other action which I have suggested. If the status in the tracking system remains the same for more than 48 hours, you should inform the courier company or the parcel broker as soon as possible. In case your flat or accommodation has a reception or gatekeeper, you should also check if your package were left there by the courier driver. If after this investigation process, the courier company cannot find the box, they will declare it lost. Was I surprised to receive an email after it'd driven off saying my parcel had been delivered! If its lost in transit, pcs will simply claim it back from DPD. It all started on Wednesday 24 August. In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00. Yeah I am at work still, sorry. Nothing. DPD have lost my parcel! DPD will be able to confirm once I've finished there investigation which they will then contact PCS to inform the outcome who will then contact you. The unique Ray ID for this page is: 7c0ea45f9e6241ce. Privacy Policy. This courier company considers the package as lost as long as the customer declares that did not receive it. Sony TV faulty within a year, who is responsible. DPD Your delivery experts make it worse. Track My Parcel; DPD Pickup Shop Finder; Find My DPD Depot; Service Disruption; Your Delivery Preferences; Complaints Charter; Packaging Tips; Help; Contact Us; Contact Us.
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